MEDICAL SECOND OPINION
Patient Guide

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WHY MEDICANA


Comprehensive Healthcare Services (fully equipped centers)

Being mentioned about successes in multi-disciplinary medical fields, Medicana Health Group establishes important centers, where best and most correct treatment is provided to domestic and international patients in fully-equipped hospitals. Prioritizing requirements, needs and rights of patients and safety of the system, acting line with ethical values and offering evidence-based, up-to-date and highly qualified healthcare services continuously, the Group has a fair position in building world’s hospitals with pioneering success in clinical data in our country.

Accreditation

Medicana International İstanbul (February 20, 2010), Medicana International Ankara (February 27, 2010), Medicana Çamlıca (October 27, 2010) and Medicana Bahçelievler (May 22, 2008) are accredited by JCI and Medicana Avcılar Hospital is a member of American Society for Quality.

Medicana Health Group is a member of Association of Private Hospitals and Healthcare Institutions. It is awarded the status of baby-friendly hospital by Unicef and World Health Organization.

Professional Management

Medicana Health Group developed experience and skills in healthcare facility management beyond the borders of the country based on 2-5year experience in the health sector. Administration of hospitals that are constructed with high investments needs knowledge and experience. Medicana Health Group works in line with the target of transferring its knowledge and skills in establishment of hospital and professional health business to other countries in close geography.

Specialty (29-year experience)

Medicana Health Group establishes important centers, where best and most correct treatment is provided to domestic and international patients in fully-equipped hospitals, based on its knowledge and experience in hospital business since 1992. Prioritizing requirements, needs and rights of patients and safety of the system, acting line with ethical values and offering evidence-based, up-to-date and highly qualified healthcare services continuously, the Group has a fair position in building world’s hospitals with pioneering success in clinical data in our country.

Scientific studies, medical council activities

Medical Councils of Medicana Health Group are formed by academic personnel of all out hospitals. Council meetings are held at monthly intervals to guide the scientific studies.

Study Advisory Board is characterized with a narrower academic cadre. Medicana Health Group is authorized to create and audit content of periodical medical and popular health publications.

Tumor Councils

Recently, it is revealed out that multi-disciplinary approach is required for diagnosis and treatment of many diseases.

Second opinion and scientific views of many doctors from different disciplins are very useful in treatment of diseases. Tumor Councils of Medicana Health Group serve patients to make them access to correct diagnosis and efficient treatment. Discussion of a patient in a Tumor Council ensures safety for patients and ability to give the best possible treatment for doctors. Accordingly, tailored treatments are planned in accordance with personal conditions of patients.


Our liaison offices in foreign countries offer counseling services about pre- and post-treatment information, international information flow, determination of treatment program, access to healthcare services available in MEDICANA, accommodation and transportation for our patients who want to have treatment in Turkey.

After medical records are reviewed and referral to Turkey is approved by our medical counseling committee, patients are referred to Turkey. Expectations of our patients about their health problems are determined with provisional diagnosis service and best therapeutic approach is decided. We strive for comfortable and economic flights for travel of our clients to and from Turkey.

Our client representative have good command in Dutch, English, German, Arabic, Italian and many other languages for our clients, who travel to Turkey for medical treatment, and our clients are accompanied by our representatives, who help any and all needs of clients, throughout their treatment period in Turkey.

We also have a Call Center for our patients in order to communicate all requests, questions, demands and complaints 24/7 in Turkey.


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PATIENT CARE, SAFETY AND COMFORT

All patients, who get healthcare services in medical centers and facilities of Medicana Health Group, are provided with uniform care in line with the scientific rules in order to ensure safety and satisfaction of the patient at all stages of the patient care. Patient safety, patient orientation, efficiency, appropriateness, sustainability, time and equity constitute the basis of our patient care processes.

Within scope of the patient safety;

All processes, including drugs, are efficiently managed and patient-related risks are minimized. A team is responsible for drug management in all hospitals and centers and drug management processes are assessed in meetings held at quarter intervals.

Services offered to prevent infections and department-related risks are determined and measures are taken in line with the scientific rules and national regulations in effect. The risk of infection is minimized by providing patients with optimal service. A team is responsible for the infection control in all hospitals and centers and the infection control processes are assessed in meetings held at quarter intervals.

Measures are taken to reduce radiation exposures due to delivery of healthcare services. A team is responsible for the radiation safety in all hospitals and centers and radiation safety processes are assessed in meetings held at quarter intervals.

Patients are identified using identity cards and patient identification parameters in all processes ranging from admission to hospitals and centers of Medicana Health Group for diagnosis and treatment to the discharge of the patient.

All medical procedures are carried out in accordance with patient safety solutions determined by World Health Organization and universal protocols in order to increase safety and decrease deaths and complications.

All rooms are designed in single room configuration in all hospitals and centers of Medicana Health Group in order to maximize the patient comfort. In some facilities, double rooms are available that are designed to protect and maintain privacy of patients. Considering the right of having a companion, arrangements are also made to make companions feel comfortable in patient rooms.

Based on principles of patient oriented approach, equity, appropriateness, timeliness and continuity, access of all patients (including patients with foreign nationality) to services is facilitated and access to services in a timely, efficient and sufficient manner is ensured, also considering the patient population.

Within scope of access to services;

Admission, reception, information and guidance services are available in all hospitals and centers of Medicana Health Group in order to facilitate access to services.

Measures are taken to minimize waiting times at outpatient settings. Patients are informed in advance about the waiting time and the time interval of the examination.

Timelines are determined for scheduling appointments for the purpose of diagnosis and treatment and for reporting test results. Patients and/or families are informed about appointments and times required to report test results. Delays in scheduling appointments and reporting test results are analyzed at monthly intervals in hospitals and centers of Medicana Health Group and preventive and corrective activities are started.

Elderly and disabled patients are prioritized in access to services, including seats at outpatient clinics and prioritization in examinations, diagnostic procedures and treatments.


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